Senior Technical Project Manager 

What sets you apart?

Your role as a Senior Technical Project Manager 

As a critical thinker and collaborator, you'll play a key role in managing and supporting project teams to implement enterprise software solutions, including our proprietary software, Casetivity. Your responsibilities encompass treating our customers with respect, balancing requirements and customer satisfaction, coaching project teams, and overcoming project challenges. You'll be instrumental in managing project scope, schedules, budget, and expectations, contributing to IT system architecture design, and leading the analysis of business problems for automated IT solutions.  The key responsibilities of this role are: 

• Manage and support project teams to implement enterprise software solutions including SSG’s proprietary software 
• Treat SSG’s customers with respect and integrity 
• Consistently balance requirements and customer satisfaction 
• Coach and support project team members and solve project challenges 
• Manage project scope, schedules, budget, and expectations 
• Manage all phases of full implementation including application requirements, development, testing, and deployment lifecycle 
• Contribute to IT system architecture design and implementation 
• Plan, conduct, and direct the analysis of business problems to be solved with automated IT solutions 
• Participate in or lead Joint Application Design Sessions used to gather requirements from interested stakeholders 
• Understand the SOW and perform gap analysis between client requirements and application features
• Decompose user requirements into workable JIRAs 
• Manage IT teamwork assignments to ensure efficient resource utilization 
• Manage day-to-day work accountability through clear communication, assignments, and deadlines 

Qualifications  

We are looking to build and grow diverse, equitable, and inclusive teams. We value transferrable skills and experience. We encourage that you apply even if you do not meet all the qualifications below:  

• Self-starter, hands-on critical thinker able to navigate complexity and ambiguity (at times) to achieve mutually beneficial outcomes  
• Bachelor’s Degree, preferably in Computer Science or a related field. MBA and/or PMP preferred 
• 8+ years of professional experience interacting directly with technical and non-technical customers 
• 8+ years of professional IT project management and delivery experience, ideally working with enterprise software implementations or SaaS products 
• 8+ years of managing high-performing software implementation teams and experience in IT release management  
• High Emotional IQ, excellent communication skills, and ability to lead internal team dynamics and customer relationships 
• Expertise in writing documentations and in business analysis requirements definition  
• Expertise in creating a WBS to document all the steps needed from initiation to project delivery 
• Experience in Scope and Change Management 
• Experience with Waterfall and Agile project methodologies  
• Knowledge of relational database design structure concepts 
• Knowledge of IT systems architecture patterns (e.g., tiers of an IT system, Services Oriented Architecture patterns, etc.) 
• Ability to effectively facilitate and lead requirements gathering meetings 
• Software development experience is a plus, especially in Java/Groovy and/or C# 
• Skills in other technical areas a plus 
• Experience using JIRA Software for program planning and delivery 
• Experience leading a scrum team 

How we care about you 

• We value your time and offer full-time remote work based in the US. 
• We are committed to equitable compensation based on your career background and transferrable skills. Full-time roles are eligible for performance bonuses. 
• We understand your time is valuable. We offer flexible time off for your vacations, wellness needs, etc. We also offer paid time off as needed for bereavement and jury duty.    
• We care about your health and wellness needs. We offer extensive healthcare benefits packages (medical, dental, vision, FSA plans) across the US. 
• SSG covers 100% of the cost for your basic life insurance plan, AD&D, short and long-term disability.  
• We support your financial health by matching up to 3.5% in your 401(k) contributions. 
• We provide the tools to be successful. We’ll send you a company-issued laptop, tools, and tech accessories for your workspace. We also offer a $500 stipend for you to use towards additional workspace needs. 
• Your feedback is important and your voice matters. Our inclusive environment values diversity, innovation, and your perspective. 
• We care about your professional growth. We support continued professional career development, education, and certifications that would add skills to your current or next role with SSG. 
• We like saving you money. We have an employee program for discounts on retail, amusement parks, movies, fun experiences, company gifts, and more!